Wellness Services and Products in Latvia

82 Office administrative, office support and other business support activities

PALĪDZ LTD

General Information
Registration number: 
40103251581
Year of foundation: 
2009
Industry (NACE 2): 
ADMINISTRATIVE AND SUPPORT SERVICE ACTIVITIES
82 Office administrative, office support and other business support activities
82.2 Activities of call centres
82.20 Activities of call centres
82.9 Business support service activities n.e.c.
82.99 Other business support service activities n.e.c.
Number of employees: 
1-10
Turnover (EUR):
30 001 - 40 000
2019
30 001 - 40 000
2018
Export volume (EUR):
No data
2019
No data
2018
Certificates: 
ISO 9001
Head of the Company
Name, surname: 
Ms Linda Lielvārde - Member of the Board
Contact Information
Address: 
Balasta dambis 80A, Rīga, LV-1048, Latvia
Phone: 
+371-67600690
Fax: 
+371-67610606
E-mail: 
linda.lielvarde [at] call4all.lv
Contact persons' name, surname: 
Ms Linda Lielvārde - Member of the Board
Languages spoken : 
English
Latvian
Russian
Business Profile and Cooperation Interests
Business profile: 

Call4all provides a single point of contact for clients and service providers aimed at offering quick and effective support for service ordering and provision. With Call4all services customers receive high-quality outsourcing services.

Call4all offers customer support which follows the best practice, where Call4all is a single point of contact acting as a virtual department of the Client and receives and responds to requests made by external clients of the customer, as well as requests made by internal employees of the customer. Remote servicing is also possible, thus the service is not attached to a certain geographical area. Service implementation promotes quality of the Client’s business. Service implementation gives the following major benefits:

  • Improved service support quality;
  • Decreased costs;
  • Resource planning and control.
Cooperation interests: 

Call4all offers to outsource your help desk or service desk that you use for servicing external or internal users every day. Call4all is ready to face new challenges and train employees in other languages, as well as receives and responds to requests in the customer’s language. Call4all develops personal approach to every client and tries to reduce current costs of the customers’ service support according to their requirements, including performance of additional functions for request processing.

Currently, Call4all is providing the following basic functions:

  • Request receipt and recording;
  • Responding to requests, 1.level support
  • Request escalating and monitoring;
  • Adaptation and preparation of reports and accounts;
  • User information;
  • Surveillance of monitoring tools;
  • Maintenance of configuration management database;
  • Maintenance of knowledge base.

If you have any additional questions regarding Call4all services we are always ready to answer them.

We look forward to successfully cooperating with you in the future. 

LATTELECOM

General Information
Registration number: 
40003754567
Year of foundation: 
2005
Industry (NACE 2): 
ADMINISTRATIVE AND SUPPORT SERVICE ACTIVITIES
82 Office administrative, office support and other business support activities
82.2 Activities of call centres
82.20 Activities of call centres
Number of employees: 
No data
Turnover (EUR):
0
2019
1 - 10 000
2018
Export volume (EUR):
No data
2019
No data
2018
Export countries: 
Estonia
Germany
Lithuania
Certificates: 
ISO 9001
Head of the Company
Name, surname: 
Mr Krists Avots - Chairman of the Board
Contact Information
Address: 
Dzirnavu iela 105, Rīga, LV-1011, Latvia
Phone: 
+371-67054100
Fax: 
+371-67054199
E-mail: 
inese.barbare [at] lattelecom.lv
Contact persons' name, surname: 
Mr Krists Avots - Chairman of the Board
Languages spoken : 
English
German
Latvian
Russian
Business Profile and Cooperation Interests
Business profile: 

Strategic consultations on business process management and outsorcing, customer relationship management, accounting process outsorceing, HR management and IT strategy.
 

Target export countries: 
Estonia
Germany
Lithuania

TELEMARKET

General Information
Registration number: 
40003352952
Year of foundation: 
1997
Industry (NACE 2): 
ADMINISTRATIVE AND SUPPORT SERVICE ACTIVITIES
82 Office administrative, office support and other business support activities
82.2 Activities of call centres
82.20 Activities of call centres
INFORMATION AND COMMUNICATION
Number of employees: 
101 - 200
Turnover (EUR):
1 000 001 - 2 000 000
2019
1 000 001 - 2 000 000
2018
Export volume (EUR):
No data
2019
No data
2018
Head of the Company
Name, surname: 
Mr Gatis Krūklītis - Member of the Board
Contact Information
Address: 
Valguma iela 4A - 3, Rīga, LV-1048, Latvia
Phone: 
+371-67611665
Fax: 
+371-67612433
E-mail: 
info [at] telemarketing.lv
inna [at] telemarketing.lv
Contact persons' name, surname: 
Mr Gatis Krūklītis - Member of the Board
Languages spoken : 
English
Latvian
Russian
Business Profile and Cooperation Interests
Business profile: 

Latvian company is offering the following services:

  • Active sales of products or services to the selected target group;
  • Organizing, upgrading and developing the databases;
  • Direct mail marketing;
  • Finding potential clients;
  • Carrying out surveys, compiling questionnaires;
  • Technical implementation of professional market researches;
  • Fast forwarding of necessary information to the desired target group;
  • Payment management;
  • Debtor management.
Cooperation interests: 

Key industries - Insurance, Media, Telecommunication.

TRANSCOM WORLDWIDE LATVIA

General Information
Registration number: 
40003573369
Year of foundation: 
2002
Industry (NACE 2): 
ADMINISTRATIVE AND SUPPORT SERVICE ACTIVITIES
82 Office administrative, office support and other business support activities
82.2 Activities of call centres
82.20 Activities of call centres
INFORMATION AND COMMUNICATION
PROFESSIONAL, SCIENTIFIC AND TECHNICAL ACTIVITIES
70 Activities of head offices; management consultancy activities
Number of employees: 
201 - 500
Turnover (EUR):
5 000 001 - 10 000 000
2018
5 000 001 - 10 000 000
2017
Export volume (EUR):
No data
2018
No data
2017
Export countries: 
Estonia
Lithuania
Certificates: 
Internal quality certificates
Head of the Company
Name, surname: 
Mr Hulten Bo Christian - Chairman of the Board
Contact Information
Address: 
Vienības gatve 109, Rīga, LV-1058, Latvia
Phone: 
+371-67060590
Fax: 
+371-67060555
E-mail: 
contact.riga [at] transcom.com
Contact persons' name, surname: 
Mr Imants Krumins - Operations Manager
Languages spoken : 
English
Latvian
Russian
Business Profile and Cooperation Interests
Business profile: 
Services:
  • Inbound communication (Customer service line, Help desk, Technical support, Consultations, Booking registration);
  • Outbound communication (Telemarketing, Customer winback, Additional services);
  • Administrative tasks (Correspondence administration, Database management, Additional back office tasks).
     
Target export countries: 
Austria
Belgium
Denmark
Italy
Spain
Cooperation interests: 

Key industries -

  • Banking,
  • Freight traffic,
  • Insurance,
  • Media,
  • Telecommunication,
  • Travel,
  • Transportation.

Desired markets: Denmark, Belgium, Austria, Italy, Spain.

COMPERIO

General Information
Registration number: 
40003676807
Year of foundation: 
2004
Industry (NACE 2): 
ADMINISTRATIVE AND SUPPORT SERVICE ACTIVITIES
82 Office administrative, office support and other business support activities
PROFESSIONAL, SCIENTIFIC AND TECHNICAL ACTIVITIES
70 Activities of head offices; management consultancy activities
Number of employees: 
1-10
Turnover (EUR):
100 001 - 200 000
2019
30 001 - 40 000
2018
Export volume (EUR):
No data
2019
No data
2018
Head of the Company
Name, surname: 
Ms Gunta Misāne - Chairman of the Board
Contact Information
Address: 
Balasta dambis 58/2, Rīga, LV-1048, Latvia 
Phone: 
+371-67213020
+371-67213003
+371-26569525
Fax: 
+371-66051723
E-mail: 
comperio [at] comperio.lv
Contact persons' name, surname: 
Ms Gunta Misāne - Chairman of the Board
Languages spoken : 
English
Latvian
Russian
Business Profile and Cooperation Interests
Business profile: 

Comperio can help you identify external funding opportunities to finance the development of your company through various types of training, the improvement of infrastructure, or the implementation of socially significant projects. This involves advice on the development of project proposals as well as the implementation process, public relations services, and training in project management and public relations.

We can become a long-term partner for the implementation of every one of your ideas!

Our services:

  • Project consultations: We offer full service consultations that include support for the formulation of a project idea, recommendations for the best funding resources to finance your idea, as well as the preparation of a project proposal. Our team can also offer project management services or train your staff in project management;

  • Networking, training, and research: We also offer networking, training, research and consultations for institutions, organisations and companies in Latvia and elsewhere. By means of funding made available by the Latvian state, European Union programmes and other sources, we cooperate with the CIS and the Balkan countries.

  • Public relations: Comperio can provide you with a detailed situation analysis, strategic planning for communication programmes and the implementation of socially significant projects, the development of informational materials, as well as training in public relations. We also organise forums, conferences and seminars.

    Areas of expertise:

  • Business development projects;

  • Regional development projects;

  • Training and capacity building projects;

  • Auditing of European Union and other funding opportunities;

  • Projects promoting social integration;

  • Projects strengthening civil society;

  • Development cooperation projects;

  • Organisation of conferences and forums;

  • Information and communication strategies;

  • Market and public opinion research.
    http://www.comperio.lv/eng/indexEN.php

     

NORDIC BACKOFFICE

General Information
Registration number: 
40003909692
Year of foundation: 
2007
Industry (NACE 2): 
ADMINISTRATIVE AND SUPPORT SERVICE ACTIVITIES
82 Office administrative, office support and other business support activities
INFORMATION AND COMMUNICATION
Number of employees: 
1-10
Turnover (EUR):
100 001 - 200 000
2019
400 001 - 500 000
2018
Export volume (EUR):
No data
2019
No data
2018
Export countries: 
Denmark
Norway
Sweden
Head of the Company
Name, surname: 
Mr Ivo Lūsis
Position: 
Chairman of the Board
Contact Information
Address: 
Zemitāna iela 6, Rīga, LV-1012, Latvia
Phone: 
+371-22014600
+371-28694367
E-mail: 
ivo [at] nordicbackoffice.lv
Contact persons' name, surname: 
Mr Ivo Lūsis
Contact persons' position: 
Chairman of the Board
Languages spoken : 
English
Latvian
Norwegian
Russian
Swedish
Business Profile and Cooperation Interests
Business profile: 

SIA Nordic Backoffice is a BPO (Business Process Outsourcing) service company that works mostly with Scandinavian firms.  Our goal is to become the best BPO service provider in the Baltics. Call center operations and data management are our main areas of operation.

Inbound calls: our customer support center and remote receptionist processes calls for clients as well as registers and provides information.

Outbound calls: we gather information, conduct questionnaires, and determine questions and concerns for our clients.

Data management encompasses the production and control of invoices, travel documents, lists of wages, and lists of working hours.  It also includes the comparing of digital documents, the accounting of financial documents, the administration of payments, reminders of payments, and the performing of simple bookkeeping functions.
 

Target export countries: 
Denmark
Norway
Sweden
Cooperation interests: 

Data verification, inbound and outbound calls, postal services.

PAKELLA

General Information
Registration number: 
40003298872
Year of foundation: 
1996
Industry (NACE 2): 
ADMINISTRATIVE AND SUPPORT SERVICE ACTIVITIES
82 Office administrative, office support and other business support activities
WHOLESALE AND RETAIL TRADE; REPAIR OF MOTOR VEHICLES AND MOTORCYCLES
46 Wholesale trade, except of motor vehicles and motorcycles
46.7 Other specialised wholesale
46.76 Wholesale of other intermediate products
Number of employees: 
21 - 50
Turnover (EUR):
5 000 001 - 10 000 000
2019
5 000 001 - 10 000 000
2018
Export volume (EUR):
100 001 - 500 000
2019
100 001 - 500 000
2018
Head of the Company
Name, surname: 
Mr Jānis Zariņš
Position: 
Member of the Board
Contact Information
Address: 
Vietalvas iela 1D, Rīga, LV-1009, Latvia
Phone: 
+371-67312331
Fax: 
+371-67312341
E-mail: 
ptc [at] ptc.lv
Contact persons' name, surname: 
Mr Jānis Zariņš
Contact persons' position: 
Member of the Board
Business Profile and Cooperation Interests
Business profile: 

Trade of packing materials and equipment; - packing services.
 

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